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Frequently Asked Questions
1. General Information about Ganache Solution
Is Ganache Solution suitable only for professional pastry chefs or also for enthusiasts?
Ganache Solution is a software mainly designed to help professional chocolatiers and pastry chefs balance and manage their recipes, monitoring flavor, structure, and product shelf life. However, it offers a free five-day trial, allowing enthusiasts to explore its features and determine if it meets their needs.
Do I need to download a program/application to use Ganache Solution?
No, you do not need to download any program or application to use Ganache Solution. The software is web-based, so you can access all its features directly from your browser, without needing to install anything. Just register and start using Ganache Solution comfortably online.
Do I need advanced knowledge of recipe balancing to use the software?
No, you do not need advanced knowledge to use Ganache Solution. The software is designed to be intuitive and easy to use, even for those without specific experience in recipe balancing. Ganache Solution includes reference graphs that help you understand whether the product balance is correct, allowing you to visualize recipe progress clearly and intuitively. However, it is advisable to have a minimum basic knowledge of ingredients and preparation techniques.
2. Features and Usage
Does the software provide preset recipes or allow for customized formulas?
Ganache Solution offers both options. The software includes 24 preset recipes that you can use as a starting point, but it also allows you to create completely customized formulas based on your needs. You can modify ingredients, proportions, and preparation methods to suit your specific requirements.
Can I modify existing recipes with my own ingredients?
Yes, Ganache Solution allows you to modify existing recipes using your own ingredients. You can easily replace the default ingredients with those you prefer, adapting the recipes to your needs. Additionally, thanks to the recipe comparison feature, you can easily view and understand the differences in balancing, further simplifying the customization process.
Is it possible to add new ingredients?
The software already offers a wide selection of over 300 preloaded ingredients, but it also allows you to add customized ingredients. To do so, you just need the technical sheet of the ingredient to correctly enter all calculation data. Once added, you can rename the ingredients as you wish.
Is there a limit to the number of ingredients I can add?
No, there is no limit to the number of ingredients you can add in Ganache Solution. The software allows you to insert ingredients without restrictions, provided you have the necessary information for their entry into the technical sheet.
Can I compare different versions of the same recipe?
Yes, Ganache Solution allows you to easily compare different versions of the same recipe. Thanks to the recipe comparison feature, you can view and analyze the differences between variants, understanding how changes to ingredients or proportions affect the balance and final result. This helps you refine your preparations and choose the best version for your needs.
Does the software account for different working temperatures of ingredients?
Yes, Ganache Solution allows you to select the necessary ingredients and set their working temperature, which can vary from room temperature to values between 100 and 140°C. In this way, the software considers water evaporation to calculate the final composition of the recipe more precisely.
Does the software allow calculation of recipe costs based on the ingredients entered?
Yes, Ganache Solution allows you to calculate the costs of recipes based on the ingredients you input. You can associate a specific price with each ingredient, and the software will automatically calculate the total cost of the recipe based on the quantities used. This allows you to monitor costs in real time and optimize your recipes.
3. Access and Compatibility
Can I cancel the subscription at any time?
Yes, you can cancel your Ganache Solution subscription at any time. If you cancel your subscription, you will continue to have access to the software until the end of the already paid billing period.
How will I receive the invoices related to my subscription?
Invoices for your Ganache Solution subscription will be automatically sent to the email address you provided during registration. You can also access all previous invoices directly from your account, in the section dedicated to subscription management.
If you need additional information, you can contact our customer support at support@ganachesolution.com.
What is the cost of the Ganache Solution subscription?
The Ganache Solution subscription costs €12.99 per month. Additionally, a one-time activation fee of €349 is required, which includes profile setup and all the necessary support to start using the software. Prices are excluding VAT.
4. Costs and Subscriptions
Can I cancel the subscription at any time?
Yes, you can cancel your Ganache Solution subscription at any time. If you cancel your subscription, you will continue to have access to the software until the end of the already paid billing period.
How will I receive the invoices related to my subscription?
Invoices for your Ganache Solution subscription will be automatically sent to the email address you provided during registration. You can also access all previous invoices directly from your account, in the section dedicated to subscription management.
If you need additional information, you can contact our customer support at support@ganachesolution.com.
What is the cost of the Ganache Solution subscription?
The Ganache Solution subscription costs 12,99€ per month. Additionally, a one-time activation fee of 349€ is required, which includes profile setup and all the necessary support to start using the software. Prices are excluding VAT.
5. Support and Assistance
What should I do if I have problems with the software?
If you encounter any problems with the software, you can contact our support team by sending an email to support@ganachesolution.com.
Can I receive training on how to use the software?
A free user manual is available within the platform. We are also working on new tutorials to help you make the most of all the features. Stay updated on the latest news by subscribing to our newsletter.
6. Security and Data
Can I export my recipes to a PDF file?
Yes, Ganache Solution allows you to export your recipes in PDF format. During the export process, you can define the print settings and choose which information to include in the document, such as ingredients, procedure, allergens, and other recipe specifications. This allows you to customize the PDF content according to your needs, choosing whether or not to include certain information before sharing or printing it.
Does the software automatically save recipe changes?
No, it is necessary to manually save recipe changes in Ganache Solution. After making changes, make sure to click “Save” to store the updates. This way, you can be sure that all modifications are properly recorded and available for future edits or exports.
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